Terms & Conditions

Payment

All orders require a 50% deposit.  The balance, plus taxes and shipping costs, are due before shipping. Sales tax shall be paid by the Purchaser unless the Purchaser provides a tax exemption certificate.  Payment must be made by check or by wire.  We do not accept credit cards.

 

Cancelled Orders

Fong Brothers’ furniture is custom and made to order based on the customer’s specifications.  Once built, a product becomes a unique item for that particular order. As a result, it can be difficult to resell an item if the order is cancelled.

 

Cancellation Policy

All cancellations must be made in writing.

 

  • Orders that are cancelled prior to the receipt of a deposit may be cancelled at anytime without penalty.
  • Orders that are cancelled within 30 days of receipt of the deposit shall be charged 50% of the item(s) price.
  • Orders that are cancelled after 30 days of receipt of the deposit shall be charged 75% of the item(s) price.

 

SHIPPING

All shipping charges are F.O.B.  Los Angeles, California, unless otherwise noted.  Risk of loss and damage shall pass to Purchaser when products are delivered to carrier. Fong Brothers will ship via the Purchaser’s preferred carrier.  If a carrier is not provided, Fong Brothers will ship via an economical 3rd party carrier.  Shipping charges, including insurance, will be added to your invoice prior to shipping. You should inspect all items for damage prior to signing. Signature of receipt by your agent, customer, or employee constitutes full acceptance of all packages stated on the bill of lading in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped. You agree that the shipping address provided to Fong Brothers in writing is a valid commercial shipping address.  Residential addresses must be called out as such and additional charges may be imposed by carrier for such deliveries. All orders are shipped complete unless multiple/split shipments are requested or approved by Purchaser.

 

Upon delivery, the Purchaser agrees to the following:

  • to fully examine goods upon receipt and to note in writing, on the delivery receipt, any visible damage to packaging or product
  • to unpack and examine goods to take note of any concealed freight damage or defects
  • to save all packaging materials with respect to damaged or defective goods
  • to contact Fong Brothers and provide a photograph showing any damage or defect within five (5) business days of delivery

 

Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Fong Brothers unless the damages are noted on the carrier’s delivery receipt.

 

Fong Brothers will, at our option, repair or replace the damaged item(s).  If damaged item(s) are to be returned for repair, shipping arrangements must be approved by Fong Brothers.  Non-authorized return shipments will be refused at Purchaser’s cost.

 

Returned Orders

No returns are accepted unless related to a warranty issue.  All returns must be approved by Fong Brothers prior to arriving at our facility.  Non-authorized return shipments will be refused at Purchaser’s cost.

 

Limited Warranty

Fong Brothers puts great care into each piece of furniture we make.  We select high quality materials and are proud of our workmanship.  We warrant our furniture to be free from defects in materials (exclusion of customer supplied fabric) and workmanship for one year from the date of the initial delivery. This warranty extends only to original purchasers acquiring new products directly from Fong Brothers Company.

 

Natural variations occurring, for example, in rattan, bamboo, wicker, woven cane, hardwood, teak wood, and leather are normal and are not defects.  We do not warrant against natural weathering normal shrinkage, swelling, hairline cracks, warping, normal wear, or damage from misuse.

 

Misuse includes, without limitation:

  • inadequate maintenance & safeguarding of damaged furniture
  • use of indoor furniture outdoors
  • excessive weight or strain on furniture
  • improper use of furniture (i.e. standing on side tables)

 

If there is a defect in workmanship or material, Fong Brothers will make every effort to remedy by repairing on site or facilitating repairs at our warehouse. Purchasers may be required to establish that the products were installed according to Fong Brothers’ specifications.

 

Fong Brothers shall not be liable for loss of time, inconvenience, commercial loss, incidental or consequential damages.  No warranty is made with respect to non-standard materials selected by and used at the request of the customer.  We reserve the right to make minor changes to our furniture during production in order to incorporate necessary construction improvements.